Shipping and Delivery
How to track my order?
After placing your order, you'll come to an order confirmation page with the options to 'Track order with Shop' or 'Get shipping updates by text'.
You will also receive an email from us when your item ships which will have tracking links inside.
You can always use our 'Track Your Order' feature in the Main Menu or below in our Quick Links section.
What if I need to change my shipping information or my order?
Please make sure any change of contact information like delivery address, email address, and phone number to firstname.lastname@example.org before shipment.
Any cancellation and change on order please email us within 24 hours after placing the order otherwise we cannot cancel or change.
When will my order be processed?
We partner with a merchant who has warehouses all over the world, so all orders are handled and shipped according to the customer's address nearby.
Orders will process within 24 hours, and all orders are shipped out within 5 working days.
Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for customs duties and taxes for all International orders.
When will my order arrive?
For wood watches:
To the United States: Free Standard Shipping, watches already in the United States arrive in 2-5 Business Days.
To Australia: Free shipping, watches already in Australia arrive in 2-5 Business Days.
To the United Kingdom: Free shipping, watches arrive in 4-7 business days.
To Canada: 9.90 USD standard shipping, $0.99 USD for additional items in same order. Watches arrive in 8-14 business days.
To other countries: $14.90 USD standard shipping, $0.99 USD for additional items in same order. It is expected to arrive within 1-5 weeks.
For other products:
Shipment will arrive in 7-25 working days depending on the availability of the carrier provider and location.
We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.