🔥 10% OFF Sitewide (Use Code: 10OFF at checkout) plus FREE Shipping - US, AU and UK!

Frequently Asked Questions

How do I place an order?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Cart page and we will guide you through the check out process.

What payment methods do you accept?

We accept credit cards, debit cards, Apple Pay, Google Pay. 

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

Why choose a watch from our Wilds Wood collection?

Wilds provides wooden watches with unique styles, the classiest designs, and affordable luxury. It is a truly unique time-piece that is handcraft from natural wood. Our wood is sourced from fine furniture makers’ off cuts and is import from all over the world. We have a variety of natural woods such as bamboo, maple, red sandalwood, green sandalwood, ebony, blackwood, cherry, and teak.

All of our watches are equipped with premium quality Japanese movements. We use scratchproof glass to cover the dial, which will keep the watches looking new for long periods. Make a wooden watch your next time-piece! Shop now.

What are your business hours?

7 days a week.

Does a warranty cover my wooden watch?

All of our Wilds collection of watches are under a 12-month limited warranty, which covers any defects at the time of purchase. To maintain this limited warranty, proper operation, and maintenance, according to the instructions, is necessary. For details of our warranty policy, please refer to the warranty policy statements in the product package.

Will the watch fit me?

Yes, all of our watches from the Wilds Wood collection are sized to wrist watch standards. You can reduce the band length by removing links (tools provided in the package). It is highly recommended that you have the band adjusted at your local jewelry or watch store.  

Can I replace the battery?

Our Wilds wood watches are either quartz battery powered or automatic winding. For battery-operated watches, most jewelry or watch shops can provide battery replacement service. Wilds does not offer battery replacement services.

Are there color differences between website photos and the actual watch?

Due to seasonal reasons, camera used and lighting condition on the product photography, the color of the watches shown on our website may be slightly different than the actual products. 

What's the package look like? 

Gift Box Size: 9cm Length *  9cm Width * 8.3cm Height

These wood watches are packaged in a map-printed paper gift box that speaks to the wanderer or traveler in men both young and old. Husbands, brothers, dads, and bosses love it!

Time will only tell how much this wood watch will simplify and enhance your days. Make the smart move. Order your wooden watch now!

SHIPPING AND DELIVERY

How to track my order?

After placing your order, you'll come to an order confirmation page with the options to 'Track order with Shop' or 'Get shipping updates by text'.

OR...

You will also receive an email from us when your item ships which will have tracking links inside.

OR...

You can always use our 'Track Your Order'  feature in the Main Menu or below in our Quick Links section.  

What if I need to change my shipping information or my order?

Please make sure any change of contact information like delivery address, email address, and phone number to kekoawatch@gmail.com before shipment.

Any cancellation and change on order please email us within 24 hours after placing the order otherwise we cannot cancel or change.

When will my order be processed?

We partner with a merchant who has warehouses all over the world, so all orders are handled and shipped according to the customer's address nearby.

Orders will process within 1-2 business days, and all orders are shipped out within 5 working days.

Shipping costs are dependent upon the weight of the package and delivery location.  Customers are responsible for customs duties and taxes for all International orders.

When will my order arrive?

For wood watches:

To the United States: Free Standard Shipping, watches already in the United States arrive in 2-5 Business Days.

To Australia: Free shipping, watches already in Australia arrive in 2-5 Business Days.

To the United Kingdom: Free shipping, watches arrive in 4-7 business days.

To Canada: $9.90 USD standard shipping, $0.99 USD for additional items in same order. Watches arrive in 8-14 business days.

To other countries: $14.90 USD standard shipping, $0.99 USD for additional items in same order. It is expected to arrive within 1-5 weeks.

For other products:

Shipment will arrive in 7-25 working days depending on the availability of the carrier provider and location.

We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.

Free Shipping

We ship free to US, Australia, and the UK. Surprise your friend–that will make his/her day. Delivery time to USA,   Australia are between 2-5 business days. UK, 4-7 business days.

Satisfaction Guaranteed

Returns and exchanges within 15 days upon receiving the products. We’re confident that we sell the very best wooden watches, and we want you to share in our confidence.

1 Year Watch Warranty

You’re covered against defects for one year.